HELP CENTER

How can we help?

Answers about downloading your music, licences, membership and your account. Can't find what you need? Just email us.

Downloads

Getting your songs and albums after you buy.

How do I download my songs after I buy them?

Your songs are ready to download as soon as your order is confirmed. There are three easy ways to get them:

1. On the confirmation page — right after you check out, look for the “Your music downloads” section and click the Download button. Your song saves straight to your device.

2. From your confirmation email — open the order confirmation email from Love to Sing and click “Download your music”. This opens your order page, where you can download each item.

3. From your account, any time — go to account.lovetosing.com, sign in with the same email you used at checkout, click Orders, open your order, and click Download under “Your music downloads”.

Your songs are MP3 files that play on any phone, tablet, or computer. If anything doesn’t work, just reply to your order confirmation email and we’ll see if we can help.

Where can I find my downloads later?

Sign in to your account at account.lovetosing.com, go to Orders, open your order, and you'll see “Your music downloads” with a button for each item. Be sure to use the same email address you checked out with.

What file format are the songs?

Every song is delivered as a high-quality MP3 that plays on any phone, tablet, or computer — no special software or app required.

Do I need an account to download?

No — you can download straight away from your order confirmation page without creating an account. To get back to your files later, just sign in (or create a free account) using the same email you used at checkout.

I can't find my download or the button isn't working. What should I do?

First, check your spam or junk folder for your order confirmation email, and make sure you're signed in with the email you used at checkout. If you're still stuck, reply to your confirmation email or contact us and we'll send your files straight to you.

How do I download on a phone or tablet?

Tap the Download button and your song saves to your Files or Downloads app. On an iPhone, if the song starts playing instead of saving, tap the Share icon and choose “Save to Files”.

How many times can I download my purchase, and how long do I have?

You can download each item up to 3 times, and your download links stay active for 6 months from your purchase. That's plenty to save your music onto more than one device.

Once you've used all 3 downloads or the 6-month period has passed, you'll need to purchase the item again to download it — so we recommend saving your files somewhere safe as soon as you download them.

My download link expired or I've used all my downloads — can I get it again?

Download links stay active for 6 months and allow up to 3 downloads per item. If your link has expired or you've already used all 3 downloads, you'll need to purchase the item again to download it.

To avoid this, we recommend backing up your files somewhere safe as soon as you've downloaded them.

How do I know if I need a licence?

If you're only enjoying our songs at home, you don't need a licence. You need one when your church, school or organisation uses the music beyond personal listening — for example in services, classrooms, performances, or on screens.

Not sure which applies to you? Tell us how you'd like to use the music and we'll point you to the right licence.

Music Licences

Discover how you can use our music and when you may need a licence.

What is a Love to Sing music licence?

A Love to Sing music licence gives your church, school or organisation permission to use our songs in the ways your licence covers — so you can share the music with your community with confidence, without worrying about copyright.

Who needs a licence?

Churches, schools, early-childhood centres and other organisations that use our music beyond personal listening — for example in services, classrooms, performances, or on screens — need a licence. If you're just enjoying the songs at home, you don't.

What does my licence let me do?

Depending on the licence you choose, it typically covers using our music in your services, lessons and events, displaying the lyrics, and playing the recordings to your group. Your specific licence lists the exact permissions included.

How long does my licence last?

Your licence period is shown on your licence and certificate at the time of purchase. If you're unsure how long your cover runs, contact us and we'll confirm.

Does one licence cover all your songs, or is it per song?

It depends on the licence you buy — some cover our whole catalogue, others are for specific songs or collections. The details are shown when you choose your licence. Not sure which you need? Get in touch and we'll help you pick the right one.

Can I use the music on YouTube, a livestream, or social media?

Online and broadcast use — like livestreaming a service or posting to social media — may need specific permission. Tell us how you'd like to use the music and we'll point you to the right licence.

How do I receive my licence?

After you purchase, your licence certificate is issued to you so you have proof of your permission on file. If you can't find it, contact us with your order number and we'll resend it.

Do I still need a CCLI licence as well?

A Love to Sing licence covers the use of our music specifically. If you also use songs from other publishers, you may still need a general licence such as CCLI for those. If you're unsure, we're happy to help clarify.

How do I know if I need a licence?

If you're only enjoying our songs at home, you don't need a licence. You need one when your church, school or organisation uses the music beyond personal listening — for example in services, classrooms, performances, or on screens.

Not sure which applies to you? Tell us how you'd like to use the music and we'll point you to the right licence.

Account & billing

Signing in, orders, receipts and more.

How do I create an account?

Go to account.lovetosing.com and choose Create account, using the same email you use at checkout. You can also create your account the first time you sign in.

I checked out as a guest — can I still access my order?

Yes. You can download straight from your order confirmation page and email without an account. To see your orders later, create an account with the same email you used at checkout and your orders will appear under Orders.

How do I sign in or reset my password?

Go to account.lovetosing.com and sign in with your email. Love to Sing accounts use a secure email code — no password to remember — so just enter the code we email you.

How do I update my email or details?

Sign in at account.lovetosing.com and open Profile to update your details. If you run into any problems, feel free to contact us and we'll help.

How do I get a receipt or invoice?

Your order confirmation email is your receipt. Need a formal invoice? Reply to that email with any details you need on it and we'll send one over.

Still have questions?

We're here to help — email us and we'll get you singing.

Email us